hexcrews.com?

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MonoSavageX
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hexcrews.com?

Post by MonoSavageX » Fri Jul 11, 2014 11:48 pm

So I didn't want to put this in the buyer beware cause they haven't burned me yet.... However I placed an order with them a few weeks ago for some filler screws and out of all of them I ordered they messed up 1 set of screws ( they sent the wrong size ). I checked their site and there isn't a phone number I could call. So I sent an email to their customer care address a few days ago but I have yet to hear back from them.

It doesn't seem normal.... are they known for poor customer service? most everything I read about them seems positive... or am I just impatient?  :P
Savage X LRP.32 All sorts of upgrades!!!
Savage SS Custom machined TVPs LRP.28
LOSI 5ive-T Upgraded engine/servos
Jato 3.3 Stock


If your not supposed to break them, why do they make new parts?

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MonoSavageX
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Post by MonoSavageX » Sun Jul 13, 2014 6:18 pm

I still haven't heard anything back from this company. I sent my email on the 8th. I would think that after 5 days you would hear something.....

I guess tomorrow I send a second email!! :evil:
Savage X LRP.32 All sorts of upgrades!!!
Savage SS Custom machined TVPs LRP.28
LOSI 5ive-T Upgraded engine/servos
Jato 3.3 Stock


If your not supposed to break them, why do they make new parts?

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Synk
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Post by Synk » Mon Jul 14, 2014 12:06 pm

I go with tony's screws. Great product and excellent costumer service. I got screwed (ha ha) on an eBay auction buying a set of tony's screws and Tony made good on the deal even though he had nothing to do with the sale. Customer service #1
savage x ss Lrp zr.30, octane cage and mod radio box, ofna mid tank 250cc, integy saver front/rear hubs, sv250 mod 3 spd, no mix arm throttle, hitec 5645 5625 servos, 4xbb 4xstd shocks w/35wt, flux drivetrain, 30k wt diff oil,  new era wing, tonys screws

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donyms
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Post by donyms » Mon Jul 14, 2014 12:58 pm

X1 ^^^^^^^^^ Tony's Screws is by far the best place to get screws.
[img]http://www.sleepyape.com/gallery/albums/userpics/10001/SC-Signature.png[/img]

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gablett
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Post by gablett » Mon Jul 14, 2014 4:17 pm

Agreed on the Tony's screws. He literally shipped the items 1 hr after I ordered them. The only other company I have had ship things that fast is Bones Brew fuel.

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NITRO_SAVAGE
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Post by NITRO_SAVAGE » Tue Jul 15, 2014 9:20 pm

I too have used TONY SCREWS Great service . Nice packaging as well.
http://s1368.photobucket.com/user/sunil_sunil_r/media/9349dce9-bab7-48b6-9560-150abc47175f_zps14d6392f.jpg.html?o=1

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MonoSavageX
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Post by MonoSavageX » Tue Jul 15, 2014 9:39 pm

Yea I've sent them a second email and I still haven't heard anything back from them. Truthfully their really starting to *censored* me off. I can understand them getting back to me and disagreeing with my claim.

But no response on 2 emails I feel is a slap in the face.
Savage X LRP.32 All sorts of upgrades!!!
Savage SS Custom machined TVPs LRP.28
LOSI 5ive-T Upgraded engine/servos
Jato 3.3 Stock


If your not supposed to break them, why do they make new parts?

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MShark
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Post by MShark » Thu Jul 17, 2014 3:54 am

How much did you pay for them?
Looking for well modded truggy/buggy, PM me! Also maybe Savage X/XL

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MonoSavageX
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Post by MonoSavageX » Thu Jul 17, 2014 10:36 am

I paid $1.20 for the screws that they sent the wrong size. (qty15)  the total order was $23.45. and about a month ago I ordered a kit that was like $55. Which I must say didn't have all the screws to convert the truck... in which I placed the second order to finish it off.

This is just getting to me cause I was under the impression that this was a good company but I guess I was wrong.
Savage X LRP.32 All sorts of upgrades!!!
Savage SS Custom machined TVPs LRP.28
LOSI 5ive-T Upgraded engine/servos
Jato 3.3 Stock


If your not supposed to break them, why do they make new parts?

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NITRO_SAVAGE
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Post by NITRO_SAVAGE » Thu Jul 17, 2014 10:54 am

Hay MonoSavageX you are right , don't let it get to you. They are a good company, GOOD AT RIPPING PEOPLE OFF. :D
http://s1368.photobucket.com/user/sunil_sunil_r/media/9349dce9-bab7-48b6-9560-150abc47175f_zps14d6392f.jpg.html?o=1

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MonoSavageX
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Post by MonoSavageX » Thu Jul 17, 2014 10:55 am

well I just checked my email and I finally got a reply,

"Hi Justin,
Sorry for the inconvenience. We will send you the correct size right away. Thank you for your business."

and it only took 2 emails and about 2weeks.

I guess something is better then nothing....I will definitely be looking into tony's screws on my next purchase...

but I was wondering if he still sends the kits in an organizer or just in little baggies?
Savage X LRP.32 All sorts of upgrades!!!
Savage SS Custom machined TVPs LRP.28
LOSI 5ive-T Upgraded engine/servos
Jato 3.3 Stock


If your not supposed to break them, why do they make new parts?

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greywolf123
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Post by greywolf123 » Sat Oct 31, 2015 10:54 pm

I placed an order for a kit for the flux on the 18 of Oct. Still do not have that order and I have sent 3 emails and have heard nothing from them. I am about to file a claim with paypal.

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